for your business and people.
Terms of Service
Overview
By accessing or using the website snacksbuddy.com or blogs (collectively, the “Sites”), which are owned and operated by Snacksbuddy Pte. Ltd. (a registered company in Singapore) or our subsidiaries or other affiliates (collectively, herein referred to as “Snacksbuddy", "snacksbuddy", "we", "us" or "our") that link to these terms, you acknowledge that you have read, understood, and agree to the following Terms of Service (“Terms” or “Agreement”). If, at any time, you do not agree to these Terms, please do not use this Site, or order, receive or consume the packaged snacks or other products or services made available through the Sites (collectively, the "Products"). Snacksbuddy reserves the right to revise these Terms at any time by updating this posting. Please read and review these Terms periodically. As a condition of your use of this Site, you agree that you are at least 18 years of age or are visiting the Site under the supervision of an adult or guardian and that you possess the authority to enter into a binding legal agreement. We grant you a personal, limited, non-transferable non-exclusive, license to access and use the Site via a browser.
By accessing or using any part of the Site, you accept these Terms, without limitation or qualification. You may not use any portion of the Site if you do not agree with all of the Terms. Price information found on this site is subject to change without notice. We reserve the right, in our sole discretion and without notice to you, to revise the "Products" made available on the Site and to change, suspend or discontinue any aspect of the Site and we will not be liable to you or to any third party for doing so. We may also impose rules for and limits on use of the Site or restrict your access to part, or all, of the Site without notice or penalty. Your continued use of the Site will constitute your acceptance of any such changes. We reserve the right to revoke your access at any time for any reason, including as a result of a violation of these Terms, without notice. Snacksbuddy reserves the right to change these Terms of use at any time without notice.
Use of the Website
Snacksbuddy give you permission to access and use the Site for your personal use, and to copy, distribute, and transmit the content of this Site only to the extent that such copying, distribution, and transmission is automatically done through your browser software incidentally to using the Site for your personal use. No mechanized or other systematic process for harvesting information from this Site for any purpose, including without limitation, any commercial purpose, is permitted. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this Site is strictly prohibited, unless authorized in writing. You further agree not to change or delete any proprietary notices from materials downloaded from this Site. You may print a copy of the information displayed on this Site for your personal use. That means, that except as set forth above, you may not modify, reformat, copy, display, distribute, transmit, publish, license, create derivative works from, transfer or sell any information obtained by your use of this Site. This restriction means, among other things, that you may not mirror on your own website any portion of this Site or display through your own website any results pages or other information from this Site without express written permission to Snacksbuddy. For the avoidance of doubt, you acknowledge and agree that your access to and use of the Site does not give you any right to use the name, likeness, image, signature, biographical information or any other rights of publicity or intellectual property of our ambassadors or spokespersons found on the Site. We reserve the right to change any information, features and functions of the Site without prior notice. We may deny you access to all or part of the Site without prior notice if you engage in any conduct or activities that we determine, in our sole discretion, violate this Agreement, our rights or the rights of any third party.
Registration and Membership
By submitting online, you agree to (a) provide accurate, current and complete information, (b) maintain and promptly update from time to time as necessary your account information, (c) maintain the security of your password and accept all risks of unauthorized access to your account and the information you provide to us, and (d) immediately notify us if you discover or otherwise suspect any security breaches related to the Sites or your account.
Order deliveries from Snacksbuddy offered as a service from time to time are shipped to your address at the address you provided. You may receive emails regarding your account or promotions for special offers, including third party offers. You can terminate your annual membership after the subscription agreement ends by notifying us at hello@snacksbuddy.com.
How the Contract is formed between you and us
After submitting your request online or via email, you will receive an email from us acknowledging that we have received your information. All services are stated on the agreement based on standard or customised arrangement. All services or subscriptions are subject to acceptance by us, and we will confirm such acceptance to you by sending an email that confirms your subscription with an order form which requires your signature. The contract between you ("yourself" or "your company") and Snacksbuddy, will only be formed when both parties signed off.
Subscription and Trial
We offer annual subscription plans for our services including deliveries ("Subscription"). By subscribing to Snacksbuddy, you are expressing acknowledgement and agree that Snacksbuddy (or our third party payment processor) is authorized to charge you on an agreed basis, as determined by you, by annual subscription or trial for an indefinite time until deactivated by you or us. Subscription is based on auto-renewal basis unless otherwise requested to terminate. By agreeing to a subscription, a trial or any orders, you confirm that you agree this Terms of Service (including our Privacy Policy).
Price, Payment and Billing information
Cost of the Subscription, and delivery charges if any, will be quoted on the Order Confirmation Form or Membership Agreement Form. Product prices may include GST/ VAT where applicable and shipping, if any, determined by us. An invoice will be sent to you by us via email to the email you submitted.
By providing a payment method via any payment method that we accept, you acknowledge and agree that you are authorized to use the designated payment method and that you authorize us (or our third party payment processor) to charge via that payment method for the total amount of your Subscription (including any applicable taxes and other charges if any) stated on your invoice. For invoice with a payment credit term of up to 30 days, you are required to make payment via the stated methods to Snacksbuddy Pte. Ltd. corporate bank account as stated on the invoice within the term ("number of days").
If the payment is not received, cannot be verified, is invalid or is otherwise not acceptable, your Subscription may be suspended or cancelled until you resolve the problem in order to proceed. We will notify you via your nominated email address of any issues that may arise. In the event you want to change or update payment information associated with your Snacksbuddy account, you can do by emailing to us at hello@snacksbuddy.com.
Products Availability
All of our Products are subject to availability, and we reserve the right to impose quantity limits, to reject all or part of any request of order, to discontinue offering certain Products and to substitute Products without prior notice. We strive to provide you with highest quality Products if possible, and given the market conditions beyond our control, we may be required to make substitutions from time to time. If you are not satisfied with any substitution, please contact us at hello@snacksbuddy.com.
Delivery
We reserve the right to increase, decrease or eliminate shipping and handling charges from time to time, but we will provide prior notice of the charges applicable to you before you confirm your order purchase. Generally, shipping is handled by a third party courier, or us. Actual delivery times may vary from estimated time proposed, subject to unforeseen circumstances.
You are responsible for inspecting all Products you receive from Snacksbuddy for any damages or other issues upon delivery. You should always inspect your delivery to confirm that the products arrive in good condition. If you have any reason to believe that any Product in your delivery is not suitable for consumption, please send the photographs taken with explanations to hello@snacksbuddy.com before discarding any item. To maintain the quality and integrity of the Products, we recommend that you store all Products in a cool dry place. From the time of delivery, the condition and consumption of the Products are solely at your risk and you are solely responsible for the proper and safe storage, use and consumption of the Products following delivery.
Cancellation policy and refunds
For annual subscription service, the service will continue for 12 months and could only be terminated after the service ends if you do not wish to auto-renew. If there is any special reason that warrants a termination during the course of agreement, you need to inform us, and is subject to our acceptance. If you pre-paid the full amount of the annual subscription and should we accept your termination during the course of service, we would refund you the remaining amount based on number of months. Any termination within agreement period is subject to our acceptance on refund. For trial, it is a one-time service so there is no refund. For ad-hoc order, you may make changes or cancel via email within 48 hours upon order is confirmed and if payment is made, you may only request for refund within the 48 hours after order.
In the event of any cancellation of subscription, please note that we may still send you promotional communications about Snacksbuddy unless you opt out receiving these communications by following the unsubscribe instructions provided.
Termination
We reserve the right, with prior notice and in our sole discretion, to terminate, or change your Subscription Plan if there is any changes to our pricing model to discontinue the pricing plan which has been offered to you. We have no liability or obligation to you in such event and that you will not be entitled to any refund of any amounts that you have already paid to us for the last order.
Third party links and contents
In an attempt to provide increased value to our visitors, Snacksbuddy may link to sites operated by third parties. However, we have no control over these linked sites, all of which have separate privacy and data collection practices, independent of Snacksbuddy. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, we seek to protect the integrity of our Sites and the links placed upon it and therefore request any feedback on not only our Sites, but for sites that are linked to as well (including if a specific link does not work).
We may display content, advertisments and promotions from third parties through the Sites or in shipments with the Products (collectively, "Third Party Content"). We do not control, endorse or adopt any Third Party Content, including, without limitation regarding its accuracy or completeness. You acknowledge and agree that your interactions with third parties providing Third Party Content are solely between you and such third parties, and that Snacksbuddy is not responsible or liable in any manner for such interactions or Third Party Content.
Indemnification
To the fullest extent permitted by applicable law, you agree to indemnify, defend and hold harmless Snacksbuddy, and our respective past, present and future employees, officers, directors, contractors, consultants, equity holders, suppliers, vendors, service providers, parent companies, subsidiaries, affiliates, agents, representatives, predecessors, successors and assigns, from and against all actual or alleged Snacksbuddy third parties claims, damages, awards, judgments, losses, liabilities, obligations, penalities, interest, fees, expenses and costs, of every kind and nature whatsoever, whether known or unknown, foreseen or unforeseen, matured or unmatured, or suspected or unsuspected, in law or equity, whether in tort, contract or otherwise, including, but not limited to, damages to property or personal injury, that are caused by, arise out of or are related to (a) your use or misuse of the Sites or our pages or feeds on third party social media platforms, (c) any feedback you provide, (d) your violation of these Terms, (e) your violation of the rights of another, and (f) any third party's use or misuse of the Sites or Products provided to you.
Disclaimers and Limitation of Liability
Neither Snacksbuddy nor any of our spokespersons shall be liable for any indirect, incidental, special or consequential damages that result from the use of, or the inability to use, the site or materials on or provided through the Sites. In no event will our liability to you exceed the amounts that you paid to us in connection with your Snacksbuddy subscriptions. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
We have no liability for injury or damage caused by the packaged snacks delivered in the box. Such liability is the sole responsibility of the product brand, or manufacturer or supplier. You are solely responsible for the proper and safe storage, use and consumption of the products you receive from Snacksbuddy. You are solely responsible for knowing about any food allergies you may have and verifying the products and their contents, ingredients before using or consuming such products, further you understand, acknowledge and agree that we provide packaged products containing allergens (including, but not restricted to peanuts and tree nuts) and cannot guarantee that cross contamination will not occur between products. We cannot guarantee the accuracy of the nutritional information of the Products or any other product information stated on the Sites and are not responsible for any claims arising or resulting from your reliance on these.
You understand and agree that the products and materials that you receive in your order may vary from month to month, and due to a number of factors such as (and without limitation) manufacturing process or supply issues, the availability and variability of products.
These Terms are applicable to you upon your accessing the Site. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification, and Miscellaneous, shall in all events survive any termination of these Terms and your use of the Site.
Changes to this Terms of Service
We reserve the right to make any changes to our terms of service at any time we see fit and you acknowledge and agree that we shall have no liability or obligation to you in such event.
How can you contact us?
If there is any question regarding this Terms of Service, you may contact us at hello@snacksbuddy.com.
Last updated: March 2022